Privacy Policy

Introduction

At Hayat Team, we are committed to protecting the privacy of our users and visitors to our website. This policy outlines how we collect, use, and protect your information when browsing our site.

Information We Collect

When you use the Hayat Team website, we may collect some personal and non-personal information, including:

• Personal Information: Such as your name, email address, and phone number when registering or contacting us.
• Non-Personal Information: Such as your browser type, IP address, pages you visit, and browsing time to improve user experience and analyze site performance.

How We Use Your Information

We use the information we collect for the following purposes:

• To improve our services and user experience.
• To respond to your inquiries and provide necessary support.
• To send updates about our activities and initiatives if you have consented.
• To analyze site performance and make improvements.

Data Protection

We take appropriate security measures to protect your data from unauthorized access, alteration, or disclosure.

Data Sharing

We do not sell or share your personal information with third parties, except in the following cases:

• If required by law.
• When dealing with trusted entities that provide us with technical or operational services, while adhering to this privacy policy.

How to Donate

Due to restrictions on Palestinian financial accounts, donations are currently processed through the Fawateri platform via the team leader’s account as a temporary solution until a more suitable payment method is found. Additionally, we also offer the option to donate via bank transfer using an international IBAN and through a dedicated donation form, allowing donors to choose their preferred donation method and contact us to complete the process, while ensuring the confidentiality and protection of donor data in accordance with our privacy policies. We ensure transparency in all donations, and donors can request details about how their funds are being used to support our charitable activities.
We ensure transparency in all donations, and donors can request details about how their funds are being used to support our charitable activities.

Donors’ Rights

• Donors have the right to inquire and request documentation regarding how donations are used and the initiatives supported.
• Donors can contact us through specific platforms such as WhatsApp, Zoom, and Google Meet after filling out the contact form available on the Contact Us page on our website..
• We respond to communication requests within two days, whether accepted or declined, with reasons provided if available.
• Donors wishing to organize a private charitable activity under their name can contact us to discuss details and available support options.
• We are committed to transparency by documenting all activities and initiatives supported by donations on our website. Donors can view images and videos of these activities through the video and photo pages available on the site.
• Periodic reports will be issued summarizing total donations and how they are distributed across different projects. Any donor can request a copy of these reports.
• In case of any inquiries or feedback regarding donations, donors can contact us, and we will respond within Two business days.
• Donors will be notified of any changes in donation methods via the website or email to ensure transparency and continuity.

Your Rights

You have the right to request access to, correction, or deletion of your personal data. You can also request not to receive any future communications from us.

Cookies

Our site may use cookies to enhance your experience. You can adjust your browser settings to disable cookies, but this may affect some site features.

Privacy Policy Updates

We may update this Privacy Policy from time to time, and any changes will be posted on this page.

Contact Us

If you have any inquiries about our Privacy Policy, please contact us via email at Info@hayatteam.com, or through the Contact Us page on our website.